PCW200603-074
Dear Computer Therapist: The photos of Duke, my Golden Retriever, look yellow.
And his pretty green walking shoes appear orange. How can I get these colors
corrected?
- Feelin' Blue
Dear Blue: You need to recalibrate your monitor. Your monitor should be using an
ICC profile which Windows uses to represent colors accurately on your screen. First
insert the CD that came with your monitor into the CD drive. Next, right-click a blank
area of your Desktop ► Properties ► the Display Properties dialog box displays ►
Settings ► Advanced ► Color Management ► Add ► in the 'Look in:' area ►
navigate to your CD and the ICC profile of your monitor ► Add ► OK. Next download
the free Monitor Calibration Wizard utility ► step through the wizard and use its
profile. Duke will look golden.
--------------------------------------------------
PCW200603-132
Dear Computer Therapist: I open and edit a document from the 'My Documents'
folder often. Whenever I want to use that Word document I first have to open
'Windows Explorer' and navigate to the folder within My Documents that contains the
file. Then open it. Is there an easy way to get at this file every time I need it?
- Complicated
Dear Complicated: How about putting a shortcut to the document on the Desktop.
You only perform this step once. Go to your document like you always do ► instead
of double-clicking it to open, right-click the file ► hover your mouse over 'Send To' ►
click 'Desktop (create shortcut)'. Now you can easily access your document from the
Desktop.
**Dear Readers: If the 'Desktop (create shortcut)' option is not available under the
'Send To' option, you will need to create it. **This is a bit advanced so beginners be
careful. Open Notepad (Start ► Programs ► Accessories ► Notepad) ► leave the
document blank ► on the menu choose 'File' ► Save As ► using the arrow next to
the 'Save in:' area, navigate to
'C:\WINDOWS\SendTo' ►
for the 'File name:' type: 'Desktop (create shortcut).desklink' ► Save button ► exit
Notepad.
--------------------------------------------------
SMC200603-094
Dear Computer Therapist: I am trying to scan my hard drive for errors using the
ScanDisk utility that came with Windows. However, the scan gets to a certain point
and then restarts while giving me an error - "Drive's content changed. Restarting".
This keeps happening. The scan never completes and I have to abort it. What is
causing this? How can I get ScanDisk to complete?
- Aggravated
Dear Aggravated: ScanDisk needs exclusive possession of your hard drive. Nothing
else can be accessing the hard drive while a scan is in progress. Even if you
disable your anti-virus software and temporarily turn off your screensaver there may
be hidden programs that are periodically interfering with the scan operation. The
best thing to do is run ScanDisk in 'Safe Mode'. To enter 'Safe Mode' you can try one
of two methods. The first involves restarting your computer and begin frantically
pressing the 'F8' key every two seconds until the 'Startup Menu' displays and select
'Safe Mode'. The other less exhaustiive method is to configure your computer to
display the 'Startup Menu' automatically each time your system starts. To do this
click Start ► Run ► in the 'Open:' field type: 'msconfig' ► General tab ► Advanced
button ► put a checkmark next to 'Enable Startup Menu' ► OK ► OK ► restart the
computer. At the 'Startup Menu' select 'Safe Mode'. Proceed with the scan operation
the same as if in 'Normal Mode' (Start ► Programs ► Accessories ► System Tools
► ScanDisk).
--------------------------------------------------
SMC200603-096
Dear Computer Therapist: Please help. I ran a virus scan on my computer using
Symantec's Norton AntiVirus 2002. I received a frightening error message: "Microsoft
Visual C++ Runtime Library Runtime Error: R6025 - Pure virtual function call". The
scan never completed and I'm afraid my computer will be vulnerable to a virus attack.
- Unprotected
Dear Unprotected: Since you are using a version from 2002 you are already
susceptible to newer viruses anyway. Immediately disconnect yourself from the
Internet. The error message is known to the folks at Symantec. But since the product
is so old they will not fix the problem. Their advice, as well as our advice, is to
uninstall your copy of Norton AntiVirus 2002 (Start ► Settings ► Control Panel ►
Add/Remove Programs ► select the entry for Norton AntiVirus 2002 ► Add/Remove
button ► follow any instructions from the uninstall ► reboot your computer. Repeat
the steps above to uninstall LiveUpdate. Reboot.
Now you should install an updated AntiVirus product of your choice and download
the latest virus definitions. Be sure to perform a full system scan.
--------------------------------------------------
SMC200602-100
Dear Computer Therapist: I went online to download a picture from the Web. There
is nothing to inform me where the picture was placed. All I saw was a message
telling me that the item was downloading. I had to search the whole hard drive.
Where did my downloaded picture go? Is there any way that I can control where the
image is stored?
-Lost
Dear Lost: Unless explicitly specified, downloaded files are stored in the 'Temporary
Internet Files' folder. However it is fairly simple to tell Windows to prompt you for a
download location. Right-click the Start button ► Explore ► Tools ► Folder Options
► Files Types tab ► select the file type under 'Registered File Types' (in your case
either JPEG Image or GIF Image) ► Edit button ► place a checkmark next to
'Confirm Open After Download'.
Dear Computer Therapist: The photos of Duke, my Golden Retriever, look yellow.
And his pretty green walking shoes appear orange. How can I get these colors
corrected?
- Feelin' Blue
Dear Blue: You need to recalibrate your monitor. Your monitor should be using an
ICC profile which Windows uses to represent colors accurately on your screen. First
insert the CD that came with your monitor into the CD drive. Next, right-click a blank
area of your Desktop ► Properties ► the Display Properties dialog box displays ►
Settings ► Advanced ► Color Management ► Add ► in the 'Look in:' area ►
navigate to your CD and the ICC profile of your monitor ► Add ► OK. Next download
the free Monitor Calibration Wizard utility ► step through the wizard and use its
profile. Duke will look golden.
--------------------------------------------------
PCW200603-132
Dear Computer Therapist: I open and edit a document from the 'My Documents'
folder often. Whenever I want to use that Word document I first have to open
'Windows Explorer' and navigate to the folder within My Documents that contains the
file. Then open it. Is there an easy way to get at this file every time I need it?
- Complicated
Dear Complicated: How about putting a shortcut to the document on the Desktop.
You only perform this step once. Go to your document like you always do ► instead
of double-clicking it to open, right-click the file ► hover your mouse over 'Send To' ►
click 'Desktop (create shortcut)'. Now you can easily access your document from the
Desktop.
**Dear Readers: If the 'Desktop (create shortcut)' option is not available under the
'Send To' option, you will need to create it. **This is a bit advanced so beginners be
careful. Open Notepad (Start ► Programs ► Accessories ► Notepad) ► leave the
document blank ► on the menu choose 'File' ► Save As ► using the arrow next to
the 'Save in:' area, navigate to
'C:\WINDOWS\SendTo' ►
for the 'File name:' type: 'Desktop (create shortcut).desklink' ► Save button ► exit
Notepad.
--------------------------------------------------
SMC200603-094
Dear Computer Therapist: I am trying to scan my hard drive for errors using the
ScanDisk utility that came with Windows. However, the scan gets to a certain point
and then restarts while giving me an error - "Drive's content changed. Restarting".
This keeps happening. The scan never completes and I have to abort it. What is
causing this? How can I get ScanDisk to complete?
- Aggravated
Dear Aggravated: ScanDisk needs exclusive possession of your hard drive. Nothing
else can be accessing the hard drive while a scan is in progress. Even if you
disable your anti-virus software and temporarily turn off your screensaver there may
be hidden programs that are periodically interfering with the scan operation. The
best thing to do is run ScanDisk in 'Safe Mode'. To enter 'Safe Mode' you can try one
of two methods. The first involves restarting your computer and begin frantically
pressing the 'F8' key every two seconds until the 'Startup Menu' displays and select
'Safe Mode'. The other less exhaustiive method is to configure your computer to
display the 'Startup Menu' automatically each time your system starts. To do this
click Start ► Run ► in the 'Open:' field type: 'msconfig' ► General tab ► Advanced
button ► put a checkmark next to 'Enable Startup Menu' ► OK ► OK ► restart the
computer. At the 'Startup Menu' select 'Safe Mode'. Proceed with the scan operation
the same as if in 'Normal Mode' (Start ► Programs ► Accessories ► System Tools
► ScanDisk).
--------------------------------------------------
SMC200603-096
Dear Computer Therapist: Please help. I ran a virus scan on my computer using
Symantec's Norton AntiVirus 2002. I received a frightening error message: "Microsoft
Visual C++ Runtime Library Runtime Error: R6025 - Pure virtual function call". The
scan never completed and I'm afraid my computer will be vulnerable to a virus attack.
- Unprotected
Dear Unprotected: Since you are using a version from 2002 you are already
susceptible to newer viruses anyway. Immediately disconnect yourself from the
Internet. The error message is known to the folks at Symantec. But since the product
is so old they will not fix the problem. Their advice, as well as our advice, is to
uninstall your copy of Norton AntiVirus 2002 (Start ► Settings ► Control Panel ►
Add/Remove Programs ► select the entry for Norton AntiVirus 2002 ► Add/Remove
button ► follow any instructions from the uninstall ► reboot your computer. Repeat
the steps above to uninstall LiveUpdate. Reboot.
Now you should install an updated AntiVirus product of your choice and download
the latest virus definitions. Be sure to perform a full system scan.
--------------------------------------------------
SMC200602-100
Dear Computer Therapist: I went online to download a picture from the Web. There
is nothing to inform me where the picture was placed. All I saw was a message
telling me that the item was downloading. I had to search the whole hard drive.
Where did my downloaded picture go? Is there any way that I can control where the
image is stored?
-Lost
Dear Lost: Unless explicitly specified, downloaded files are stored in the 'Temporary
Internet Files' folder. However it is fairly simple to tell Windows to prompt you for a
download location. Right-click the Start button ► Explore ► Tools ► Folder Options
► Files Types tab ► select the file type under 'Registered File Types' (in your case
either JPEG Image or GIF Image) ► Edit button ► place a checkmark next to
'Confirm Open After Download'.
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| Computer Therapy of PA Windows 98 Advice Helping computers cope with people |